Our Contact Details

💬 WhatsApp Support: +91-6901413089 (Chat Only) 📧 Email Support: support@glowmall.in 📍 Registered Address: Glow Mall, Lali Pathar, Bechamai Bazar, Nagaon, Assam – 782123 ⏰ Business Hours: Monday to Saturday | 10:00 AM – 7:00 PM (IST)

❓ Frequently Asked Questions (FAQs)

• Q: How do I track my order? A: Once your order is dispatched, you will receive tracking details via SMS and Email from our delivery partner, Shiprocket. You can also track your order in real-time from the “My Orders” section on our website.
• Q: How long does delivery take? A: Delivery times vary by location. Typically, orders are delivered within 5-7 business days after dispatch. You can track the exact delivery date using your tracking number.
• Q: Is Cash on Delivery (COD) available? A: Yes, we offer the convenience of Cash on Delivery on most non-personalized items! A standard handling and security fee of ₹70 is applied to all COD orders at checkout.
  Please Note: Due to the unique nature of personalized products (like QR T-Shirts, Wallet card, Rakhi, etc.), COD is not available for these items. These special gifts are crafted ✨ Dil Se, Aapke Liye ✨ and require prepaid payment to begin the creation process.
• Q: What if I receive a damaged or incorrect product? A: We are sorry for the inconvenience! Please share a clear photo or an unboxing video of the product within 24 hours of delivery on our WhatsApp or Email. Our team will resolve the issue at the earliest.
• Q: What is your return and cancellation policy? A: Orders can be requested for cancellation or return within 24 hours of delivery. Please contact our support team with a valid reason and proof (if applicable). Note: Personalized items are non-returnable unless there is a manufacturing defect. 👉 For complete details, please visit our Refund & Return Policy.
• Q: Do you offer personalized products? A: Absolutely! We specialize in customized T-shirts, mugs, keychains, Spotify QR products, and more. For any custom order query, please contact us directly on WhatsApp.
• Q: Will I receive order confirmation? A: Yes, you will receive an order confirmation email and WhatsApp notification as soon as your order is successfully placed. You will also be notified once it is shipped.
• Q: How is the packaging? A: Every order is shipped with love and care in our branded packaging. Our tagline says it all: “Dil Se, Aapke Liye ❤️”