Glow Mall Product

100% Deshi Brand

Dil Se, Aapke Liye

Privacy Policy

Last Updated: July 20, 2025

Welcome to Glow Mall ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website glowmall.in or use our mobile application.

Our mobile application is a WebView app, which means it provides an in-app experience of our website. Therefore, this policy covers data collected through both the website and the app.

Note: By accessing or using our Services, you signify your consent to the terms of this Privacy Policy. If you do not agree with the terms, please do not access or use our Services.

1. Information We Collect

Personal Information

  • Contact Information: Name, email address, phone number.
  • Address Information: Shipping and billing addresses.
  • Transaction Information: Details about your orders and purchase history.
  • Account Information: Username, password, and other registration details.(for registered users)

Automatically Collected Information

  • Device and Network Information: IP address, browser type, device identifier, and network connection type (e.g., WiFi, cellular data).
  • Usage Data: Pages you visit on our website (via app or browser), time spent on pages, and clickstream data.
  • Cookies: Data collected through cookies to enhance your browsing experience.

Information Specific to Our Mobile App:

  • Push Notification Token: We only send push notifications if you explicitly grant permission via your device settings. You can disable these notifications anytime through your app or device settings.

    • Our app does not request access to your device's Camera, Contacts, Files, or Microphone.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Order Processing

To process and fulfill your orders, including payment processing and shipping

Customer Service

To respond to your inquiries and provide support

Improvements

To analyze usage and improve our website and services

Marketing

To send promotional communications (with your consent)

Security

To protect our services from fraud and ensure legal compliance.

3. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Payment processors, shipping carriers, and IT service providers
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with mergers or acquisitions

Third-party services:

Our app and website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third-party services. Please review their privacy policies before using them.

* We do not sell your personal information to third parties

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze site traffic
  • We may use cookies or similar technologies to improve your shopping experience, including showing personalized offers and promotions. We do not currently use third-party advertising SDKs.

You can control cookies through your browser settings. However, disabling cookies may affect your experience.

5. Data Security

We implement appropriate security measures including:

  • SSL encryption for data transmission
  • Secure storage systems
  • Regular security assessments
  • We do not store any sensitive payment information like credit card numbers, CVV, or UPI PINs. All transactions are processed securely through our third-party payment partners (like Razorpay).

While we strive to protect your data, no method of transmission over the Internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

Access your data

Correct inaccuracies

Request deletion

Opt-out of marketing

To exercise these rights, please contact us at support@glowmall.in.

7. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When your data is no longer needed, we securely delete or anonymize it.

9 Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

11. Grievance Officer

For any complaints or queries regarding your personal data, please contact:

Name: Honur Ali

Email: honur@glowmall.in

Phone: +91 9401436194

Address: 137 Lali Pather, Nagaon, 782123, Assam, India

By continuing to use our website or mobile app, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.